Lilypad plugins

Privacy Policy

Updated November 6, 2026

This Privacy Policy describes how Mirascope, Inc. ("Mirascope," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit plugins.lilypad.so (the "Website") or use the Dog Trainer by Lilypad and Home Steward by Lilypad plugins (the "Plugins"). Where applicable law requires consent for particular processing, we will request it separately.

Description of Users

This Privacy Policy applies to visitors to the Website ("Visitors") and individuals who sign up to access and use our Plugins ("Users"). Capitalized terms not defined in this Privacy Policy shall have the meaning set forth in our Terms of Service.

Information We Process

1. Plugin and Connected-Service Data

We process information you submit to the Plugins, including conversations, instructions, files, saved context, and integration credentials or authorization tokens. When you connect a third-party service, we may access information available through that service—such as messages, events, contacts, files, records, and associated metadata—depending on the integration, permissions you grant, and features you use. We may also perform actions in connected services at your direction.

2. Account and Contact Information

When you create an account, contact us, or sign up for communications, we collect identifiers such as your phone number, email address, name, authentication information, and any messages you send us. We use this information to manage your account, verify your identity, and communicate with you.

3. Billing and Transaction Data

If you purchase a paid subscription or credits, payment card details are collected and processed directly by our third-party payment processor. Mirascope receives associated transaction and subscription metadata (such as billing zip code, payment status, and subscription tier) to maintain your account.

4. Analytics and Technical Data

When you use the Website or Plugins, we and our analytics providers automatically collect technical data using cookies, pixels, and standard web logging. Analytics and operational event data may be associated with your account or device and may include identifiers, feature interactions, diagnostic information, device and browser details, IP address, and referral or subscription information.

AI Processing

To provide the Plugins’ AI features, we and our AI service providers process your prompts, conversations, saved context, files, and relevant information from connected services. We use this information to provide, operate, secure, and support the AI features you request.

Disclosures of Information

We disclose personal information in the following circumstances:

• Service Providers: We disclose information to service providers that help us provide the service, including providers of cloud infrastructure, data storage, AI processing, authentication, integrations, analytics, communications, security monitoring, customer support, and payment processing. These providers process information on our behalf in accordance with their agreements with us and applicable law.
• Legal Compliance and Safety: We may disclose information to comply with law, regulation, legal process, or governmental request; to enforce our terms; to investigate fraud or security issues; or to protect the rights, safety, and property of Mirascope, our users, or the public.
• Business Transfers: Information may be disclosed in connection with a proposed or completed financing, merger, acquisition, reorganization, bankruptcy, or sale of assets. Any recipient will remain subject to applicable law and existing restrictions governing the information. We will provide notice or obtain consent when required, including explicit prior consent before transferring Google user data in connection with a merger, acquisition, or sale of assets.
• At Your Direction: We disclose information when you direct us to interact with a third-party service, person, or other recipient, or when you use sharing or collaboration features.

We do not sell personal information. If you choose optional advertising measurement during signup, we share your registration event, a hashed verified email when available, a hashed account identifier, and browser identifiers with Meta to measure and improve Lilypad ads. This sharing can constitute sharing for cross-context behavioral advertising under applicable privacy laws. Your choice does not affect plugin access. We do not send plugin conversations, saved records, or files to Meta for this purpose.

Retention and Deletion

We retain personal information for as long as reasonably necessary to provide the Plugins, maintain accounts, comply with legal obligations, resolve disputes, prevent abuse, and protect the service. Retention depends on factors such as the type and sensitivity of the information, the duration of your account, legal requirements, and operational needs.

• Account Deletion: When you request account deletion, we begin deleting or de-identifying associated information from active systems, subject to legal obligations, security needs, and limited retention in backups and records that cannot immediately be removed. We also instruct applicable service providers to process deletion requests as required by our agreements and applicable law.
• Integration Revocation: Disconnecting or revoking access to an integration (such as Google) stops future access. It may not automatically delete information previously incorporated into conversations, saved context, files, logs, or backups. You may delete that information through the Plugins’ available account controls or by contacting us.

Advertising Measurement Choices

The advertising measurement checkbox is optional and unchecked by default. If you decline, leave the checkbox unchecked, or your browser sends Global Privacy Control, we do not publish your signup event to Meta. You can withdraw permission by reconnecting with the checkbox unchecked or emailing us. Withdrawal cancels pending delivery; a previously delivered event cannot be recalled by disconnecting a plugin. Matching information queued for delivery is removed after confirmed delivery or within 24 hours. Minimal registration receipts remain to prevent duplicate reporting.

Website Measurement on lilypad.so

When you visit lilypad.so, we record page views and the setup option you choose, together with the campaign details in the link that brought you, in our own analytics. We set first party cookies for a random visitor identifier, those campaign details, and, if you arrived from a Meta ad, the Meta click identifier. These cookies last up to 90 days. When you choose a setup option, we send Meta a lead event with the click identifier, your IP address, your browser user agent, and the random visitor identifier, so we can measure our ads. We do not send this event if your browser sends Global Privacy Control.

Privacy Rights and Choices

Depending on where you live, you may have rights under applicable privacy laws to access, correct, delete, or obtain a copy of your personal information; withdraw consent; opt out of certain uses or disclosures; or appeal our decision. You may submit a request through the Plugins or by contacting us at support@mirascope.com. We may verify your identity before completing a request. We will not discriminate against you for exercising applicable privacy rights.

Analytics providers may collect information about your activity over time and across websites or services. Because there is no uniform standard for “Do Not Track” signals, we do not currently respond to them. Where required by law, we recognize applicable opt-out preference signals, such as Global Privacy Control, and obtain consent before using nonessential cookies or similar technologies.

Security & International Transfers

We implement commercially reasonable technical and organizational measures to protect personal information against unauthorized access, loss, or misuse. However, no internet-based service can be 100% secure.

Your information may be processed in the United States and other locations where Mirascope or its service providers operate. Those jurisdictions may have different data-protection laws than your home country. Where required by applicable law, we use recognized legal safeguards for international transfers.

Children's Privacy

The Plugins are not directed to individuals under the age of 18, and we do not knowingly collect personal information directly from children under 18. If you believe an individual under 18 has provided personal information directly to us in violation of this Policy, please contact us so we can take appropriate action.

Updates to This Policy

We may update this Policy from time to time. We will post the updated Policy with a revised effective date and provide additional notice when changes are material. We will obtain consent before applying a materially different use to previously collected information when required by law or applicable platform policies.

Contact Us

If you have questions, feedback, or privacy requests regarding this Policy, please contact us at: